HELP AND FAQ's

Find the answers to any questions you may have...

We endeavour to make using our online ordering system as easy as possible, but sometimes you may find that you need a little help to find your way through the site. Below you will find a list of questions that you may find helpful, or if you can't find what you are looking for then you can always use the contact forms.

I have just registered but can't login?

It can take up to 48 working hours to activate your account. We may perform checks to make sure you are who you say you are for safety and legal reasons. You will receive a confirmation email once your account has been activated.

I want to change my password!

If you are trying to log on, click on the 'forgotten password' link on the login screen. If you are already logged in, just go to the My Account section of the site and click the change password tab.

What account number do I use?

You can find your account number on your latest invoice, or you can contact your local regional sales manager who will be happy to provide it for you.

I can't see prices, or order any items?

Only registered accounts can see prices, stock levels and place orders. If you are an existing Universal Components customer, you can register for a web account here. If you don't currently have an account with us, please use our query form where a representative will be able to assist.

I can't find the part I'm looking for

We are constantly adding products to the website. You can search using our UC Part Code or by using the OEM Code. Alternatively you can contact our UK based sales team on +44(0)114 261 1122.

I'd still like some help

If you require further assistance, please contact us using our query form where we will be happy to help you further.